Hey, I'm Mollie.

I'm a product designer focused on conversational AI and content design. I care about language that's clear and inclusive, and interfaces that feel natural to use.

I specialize in designing IVR and AI experiences for highly regulated environments like insurance and tech support, working with enterprise clients like AT&T and Verizon. I've defined AI personality standards adopted company-wide and led projects that reduced call handle times by 300 seconds—projected to save millions at scale.

I believe good design feels human and makes complicated things simple. I love beautiful designs, but prioritize usability over what looks impressive—clarity beats pretty every time.